Something not right? Write to us.
Email hello@graval.co. A person reads every message, usually within two working days.
Stride by Graval
Your runs aren’t showing. Stride reads runs from Apple Health. Check iPhone Settings → Health → Data Access → Stride, and turn on Workouts, Distance, Heart Rate and Workout Routes. A watch run shows once your watch app has synced it to Apple Health.
Change your plan. In Stride, open the Plan tab and tap Manage plan to change your race, peak mileage or run days.
Cancel or change the subscription. iPhone Settings → your name → Subscriptions → Stride. Apple handles billing, so refunds go through reportaproblem.apple.com.
Restore a purchase. On the subscription screen, tap Restore purchase while signed in with the same Apple ID.
Graval Magazine
Issues are kept on your phone for offline reading. If a new issue isn’t showing, pull down on the issue list to refresh.
Orders
For anything about a shop order, email hello@graval.co with your order number.